AI notice

The support assistant is an AI

The assistant that answers questions on this site is an AI, and it says so. It answers in your language. Its answers can contain mistakes, so check anything important.

What it can see

It can read the orders of the account you are signed in with to answer questions about them. It cannot see other customers' data.

What it cannot do

It cannot change balances, refund money, change prices or accounts, or make exceptions to our policies. Only our published policies apply; if an answer conflicts with a policy, the policy wins.

Other uses of AI

We use AI to prepare translations of the site and of service names and descriptions, and to draft replies to support tickets. A member of our team approves a ticket reply before it is sent to you.

Data

The text of a conversation is processed by an external AI provider on our behalf, only to produce the answer. We do not send your password or payment details. Assistant transcripts are kept for up to 90 days.

Please do not share

Do not type passwords, payment details or sensitive personal data into the chat.

Talk to a person

You can always ask for a person: open a support ticket or message us on WhatsApp.