Refund policy

Refunds go to your account balance

Every refund is credited to your SMM Followers account balance, never to a card, a bank account or a crypto address. A refunded amount can be spent on any service and appears in your transaction history and in the details of the order.

Orders that fail or are rejected

If an order is rejected before delivery starts (for example the provider refuses it, our content review rejects it, or the funds cannot be placed with the provider), the full price is returned to your balance automatically.

Withdrawing an order before it is sent

You can withdraw an order for a full refund while it has not been sent to the provider yet: while it is queued, waiting for provider funds, scheduled or in review. Once it has been sent, it can only be stopped with a cancel request, which depends on the service and on the provider.

Partial and cancelled orders

When an order ends as partial or cancelled, the part that was not delivered is refunded automatically. The refund is the price of the quantity the provider reports as remaining, out of the quantity you ordered. The delivered part is not refunded.

Completed orders and refill

An order that ends as completed is not refunded. If a service shows a refill period and the delivered amount drops inside that period, you can request a refill from the order page once the order is completed. Only one refill can be open at a time, and a new request can be made 24 hours after the previous one. Services without a refill period do not cover drops.

What is not refundable

We cannot refund an order that was delivered as ordered, including when the link was wrong or mistyped, the profile or post was private or deleted, the username or link was changed after ordering, or the platform restricted the account. Orders cancelled for breaking the acceptable use rules are not refunded for the part already delivered.

Deposits

Money you add to your balance is prepaid credit for services on this site. As a rule it is not paid back to a crypto address. If you sent a deposit by mistake (for example a duplicate transfer or the wrong network), contact support with the transaction ID. We review every case and cannot promise that a transfer can be recovered.

Questions and disputes

If a refund looks wrong, open a support ticket from your account or message us on WhatsApp with the order number. We review every request. Rights that the law gives you and that this policy does not mention stay in force.